Support Services

Scale your Business with your Experienced Uptime Maintenance Specialists

Fledgling Enterprises, Businesses and Technology Leaders of today are faced with complex scenarios of having to deal with voluminous data, connected devices, confidential data assets, all of which have deep repercussions on business growth and customer experience. Our Secure and World-class Uptime Maintenance Service is powered by decades of experience, unparalleled domain expertise, 24*7 access to Skilled Technology Experts and Industry’s Fastest Incident Response and Resolution Times.

Device and Location Agnostic Seamless Uptime Support

Backed with our extensive expertise in this area, we de-risk your Enterprise from the impact of downtime.



Intensive On-Site Needs

For enterprises needing an intensive support ecosystem, our specialists can be available on-site based on planned SLAs either during business hours or on 24*7 agendas depending on the nature of the Business. This is backed by the fastest incident response support and best in class monitoring.



Critical Need Handling

For Businesses needing constant support eco-system, we can assist you with Onsite SLAs, 24*7 remote support, fast track incident response and handling. We provide periodic reporting and systematic monitoring mechanisms besides configuration archiving and backups.



Flexible Remote Support Teams

We are strongly equipped to handle your remote servicing needs with 24*7 access to our customer centric incident resolution experts. We offer a 30 minutes ticket response assurance.

The Al Fuzail Advantage for Uptime Support Servicing

Technology and Dashboards

We provide integrated dashboards to help you get a hawk’s eye view of your infrastructure assets. Track progress and log in incidents seamlessly and get real-time access to actionable reports.


Unified Support

Empower your Enterprise with unified support management for your networking, communication, server and cloud security infrastructure.


Unmatched Domain Expertise

With our cross functional technology expertise, we provide responsive, experienced and customer centric domain experts to help you with a speedier resolution.